TasteTap Return & Refund Policy

Effective Date: July 5, 2026

This Return & Refund Policy explains how refunds are handled for orders placed through TasteTap. It applies to all orders placed through the Platform and should be read together with our Terms of Service and Privacy Policy.

TasteTap lets you place pickup orders with participating restaurants. Restaurants prepare the food; TasteTap processes the payment and handles refunds for orders placed through the Platform.

1. Who Processes Refunds

All refunds for orders placed through TasteTap are processed by TasteTap, not by the restaurant.

Restaurants do not refund TasteTap orders in cash, in person, or at the pickup counter.

If there is a problem with an order, contact TasteTap so we can review it and issue any refund that applies.

2. How to Request a Refund

To request a refund, contact TasteTap at support@tastetap.menu.

Please include your order number and a brief description of the problem so we can locate your order and review it quickly. You can find your order number in your order confirmation.

3. What May Be Refunded

We review each request individually based on the order and the circumstances. You may be eligible for a refund if an order was:

• Not fulfilled by the restaurant.
• Not made available for pickup.
• Materially incorrect or incomplete.
• Unsafe to consume.
• Charged more than once for the same order (a duplicate charge).
• Charged in error.

We may ask for additional information to confirm what happened.

4. Refund Amount

When a refund is approved, it returns the full amount you paid for the order, including tax.

Approved refunds are issued to the original payment method used at checkout. Depending on your bank or card issuer, it may take several days for the refund to appear on your statement.

5. Chargebacks and Card Disputes

If you believe you were charged incorrectly, please contact TasteTap first at support@tastetap.menu. In most cases we can review and resolve the issue directly, and often faster than a formal dispute.

If you file a dispute or chargeback with your bank or card issuer, that dispute is decided by the card issuer under its own rules and timelines, not by TasteTap.

6. Contact

Questions about this Return & Refund Policy, or about a specific order, may be directed to:

support@tastetap.menu

TasteTap LLC

Last Updated: July 5, 2026